Course Regulations and Terms
Courses and Education
Registration
When you have selected the course/program you wish to register for, you complete the form on the course/program page on our website. After the booking has been completed, you will receive a booking confirmation by email, or if email is unavailable, by post. A course invitation will be sent no later than two weeks before the course start date.
Registration is binding.
Courses and Education
Entry Requirements
Basic Requirements
Minimum age: 18 years
Short courses: 16 years
Please note that all teaching and course materials (unless otherwise stated on the course page) are provided in Swedish.
Specific Prerequisites
See the respective course/program.
Participants with special needs are asked to contact the school well in advance of the course start date.
Our courses and programs require mandatory attendance.
Axelsons reserves the right to suspend any student who does not follow the school’s ethical rules or who is otherwise deemed unsuitable for the selected course/program.
Course Materials
Course materials, course compendiums, and consumable materials are included unless otherwise stated.
Cancelled Courses
We reserve the right to cancel or postpone courses/programs in the event of insufficient participant numbers or due to circumstances beyond our control, such as force majeure.
If a course is cancelled or if you are not admitted, any paid fee will be refunded in full without deductions. You may alternatively choose to keep the course fee as a credit, which must be used within one year. When booking a new course, you must pay any price difference if the course fee has increased.
Right of Withdrawal / Cancellation
According to the Distance Contracts Act (SFS 2005:59), you have a 14-day right of withdrawal after we have received your registration.
After the withdrawal period has expired, cancellation may only take place subject to a fee:
Cancellation/rescheduling after the withdrawal period but earlier than 30 days before the course/program start date: 10% of the course fee will be charged.
Cancellation/rescheduling 30 days or less before the course/program start date: the full course fee will be charged.
The right of withdrawal ceases to apply once the course/program has started.
For online courses, a 14-day right of withdrawal applies in accordance with the Distance Contracts Act (SFS 2005:59). The right of withdrawal expires once you register in the course portal.
If you cancel part of a package offer/promotion, the standard price will be charged for the remaining courses/programs in the package or promotion.
Cancellation should primarily be made in writing from the email address provided at the time of booking to:
avboka@axelsons.se
The cancellation is considered valid from the date it is received. We will always confirm your cancellation.
Any refund will be processed within 30 days.
If you have any questions, please contact us at:
info@axelsons.se, via the chat on our website, or by phone: +46 8-54 54 59 00
Insurance
Students undergoing education at Axelsons Institute are covered by liability and accident insurance, which also applies during mandatory external internships within Sweden.
Absence
Educational Programs
In the event of illness or other impediments, up to 20% of the program may be made up free of charge within one year during a future program session, subject to availability (placement is confirmed two weeks before the program session).
Absence exceeding 20% may be made up within one year for an administrative fee of 20% of the program price. After one year, the standard program fee will be charged.
Courses
In case of illness or other impediments before or during an ongoing course, the student may reschedule their participation to another course session within one year for an administrative fee of 20% of the course price.
Changes
Axelsons Institute reserves the right to make changes without prior notice regarding teachers, premises, schedules, course materials, typographical errors, study regulations, and school practice.
Certificates, Diplomas, and Grades
A certificate is issued after all requirements for an approved course have been fulfilled and full payment has been received.
A diploma/grade is issued after all requirements for an approved education program have been fulfilled and full payment has been received.
Documentation supporting these certificates/diplomas is stored by Axelsons for a maximum of five years after the completion of the course/program.
Any absence (for example due to illness) or failed components must be completed. See the section “Absence” for further information.
Filming, Photography, or Audio Recording
Filming, photography, or audio recording is not permitted without permission from the school.
Other Questions
If you have any further questions, please contact us:
Phone: +46 8-54 54 59 00
Email: info@axelsons.se
Payment
Courses and educational programs must be paid 30 days before the course/program start date. Unpaid invoices will be handled by SVEA debt collection.
If you have selected invoice payment, the invoice will be sent by Svea Ekonomi approximately 60 days before the course/program start date and must be paid no later than 30 days before the start date.
If you wish to receive your invoice earlier in order to pay in advance, please contact us.
If you have chosen installment payment via Human Finans, the invoice will be sent from Axelsons as described above. See the instructions from Human Finans on how to activate your loan.
Please note that you are responsible for completing your application with Human Finans.
Discounts cannot be combined.
You may choose to pay for your course or program using the following methods:
- Card
- Bank transfer
- Swish
- Invoice
Together with Human Finans, you can split your payment over up to 24 months interest-free.
Maximum amount: SEK 70,000.
If you prefer a lower monthly payment, you may also split your payment over 36, 48, 60, or 72 months, but with interest.
Maximum amount: SEK 100,000.
The Human Account can be settled or closed, fully or partially, at any time without additional cost.
Terms and Personal Data Processing
Axelsons Institute AB is the data controller for the processing of the personal data you provide to us as a customer.
Your personal data will be processed in order to maintain our customer relationship and for marketing purposes by Axelsons Institute together with its subsidiaries and partners.
You may request correction or deletion of your personal data, or notify us if you do not wish your data to be used for direct marketing, by writing to:
Axelsons Institute
Box 4210
102 65 Stockholm
Sweden
As a customer of Axelsons Institute, you have the right, once per year upon written request to the address above, to receive information about what data about you is stored in our registers and how it is used.
By accepting Axelsons’ terms and personal data processing, you consent to your personal and address details being used by Axelsons Institute and its partners for direct marketing and market research.
Student Treatments – Terms of Purchase
Booking
On our website www.axelsons.se, you can book and purchase various services and treatments as well as purchase products such as gift cards.
When booking via the website, you as the customer are responsible for the purchase and your contact information. You must be of legal age to complete a purchase.
Please check your details carefully and ensure the purchase corresponds with your wishes before confirming it.
After booking, a booking confirmation/receipt will be sent via email. It is therefore important that you provide a correct email address. We are not responsible for incorrectly provided information.
To safeguard both your health and the health of our students, you must be healthy to receive treatment. Treatments are not provided in case of illness or if you are taking antibiotics.
Certain treatments are also not provided if you have recently had a blood clot, are pregnant, or have heart problems.
If you are unsure whether treatment is appropriate in your case, please contact us no later than 48 hours before the treatment via:
info@axelsons.se or the chat on www.axelsons.se
Please note that the booking is not personal, meaning you may transfer the appointment to a friend in the event of illness or other impediments on the day of the treatment.
As treatments are performed by students in training, treatment times may vary by up to 15 minutes. Please take this into account when planning your visit.
Age Limit for Treatments
SPA treatments: 16 years
Other treatments: 12 years
(children under 16 must be accompanied by a guardian)
Right of Withdrawal
For all purchases on the website, we follow the Distance Contracts Act (2005:59) regarding distance contracts and off-premises contracts.
This means that you as the buyer have a 14-day right of withdrawal, provided that the product or service has not been used, carried out, or started during this period.
The right of withdrawal means that the customer may cancel the service or product within 14 days from the purchase date and receive a refund of the amount paid or invoiced.
If you wish to cancel your purchase, please follow the instructions below.
Cancellation / Rescheduling
When you book a student treatment with us, you become an important part of our students’ education. Therefore, we apply a 48-hour cancellation policy (regardless of the reason) so that we can find a new client for the student.
Please note that the booking is not personal, so if you cannot attend, you may send someone else in your place.
If you need to cancel or reschedule your treatment, this can be done free of charge up to 48 hours before the scheduled time.
The easiest way to cancel is by logging into your customer page at: https://axelsons.goactivebooking.com/
You may also forward your confirmation with the text
“I wish to cancel the following appointment”
to avboka@axelsons.se, or contact us via the chat on www.axelsons.se under the option
“I have a question regarding student treatments”.
If you wish to reschedule your appointment, the easiest way is to log into your customer page, cancel the existing appointment, and book a new time.
If you need assistance rescheduling, contact us via the chat on www.axelsons.se. Please note that you must provide your telephone number so that we can contact you to arrange a new time.
If you do not answer when we call, we will cancel the appointment and leave a message on your voicemail.
If cancellation is received too late or not at all, the full treatment fee will be charged regardless of the reason.
Gift Cards
Gift cards are valid for 1 year from the date of purchase.
Gift cards cannot be redeemed for cash and cannot be refunded in whole or in part.
Gift cards are valid at Axelsons Institute (Stockholm and Gothenburg) and may be used for treatments, courses, education programs, and products.
Gift cards are sent via email to the specified address immediately after payment.
Axelsons is not responsible for deliveries sent to incorrect addresses or for orders placed by individuals who are not the holder of the card used for payment. Please check your address carefully when placing your order.
When selling gift cards, no VAT is charged. VAT is reported when the gift card is redeemed.
For questions regarding treatments, please contact us via the chat on www.axelsons.se, email info@axelsons.se, or phone +46 8-54 54 59 00.
Privacy Policy
Your privacy is important to us. We always aim to be transparent about how we process your personal data so that you feel safe when providing your information to us.
This privacy policy describes how we process your personal data.
Please note that this policy does not apply to personal data you provide to our partners. We are not responsible for personal data processing carried out by our partners.
Data Controller
Axelsons Gymnastiska Institut AB
(org. no. 556165-7429)
is the data controller for the personal data you provide to us.
If you have any questions about how we process your personal data, please contact us at:
info@axelsons.se
Personal Data We Collect
We may collect different types of personal data when you:
visit our website
book courses or education programs
book student treatments
subscribe to our newsletter
otherwise contact us
Examples of personal data collected include:
Name
Contact information (address, email, phone)
Personal identity number
User data (such as pages visited and clicks)
IP address
Correspondence with us
Why We Process Your Personal Data
Marketing
(for example newsletters, industry news, information about treatments, offers, and events)
Processing is based on our legitimate interest in sending relevant marketing communications.
You may withdraw your consent at any time by emailing info@axelsons.se or unsubscribing via the relevant channel.
Administration of Courses, Seminars and Events
Processing is based on our legitimate interest in administering and following up on courses, seminars and events and providing you with necessary information before and after participation.
Administration of Student Treatment Bookings
Processing is based on our legitimate interest in administering and following up on treatments performed. Some medical treatments follow applicable legislation.
Sharing of Personal Data
We may share your data with:
our parent organization Axelsons Gymnastiska Institut AB
lecturers
companies assisting us with consulting assignments
Personal data will not be used for purposes incompatible with the purposes for which it was collected.
Storage
We retain personal data only as long as necessary for the purposes for which it was collected.
Certain information may be retained as required by law, for example 7 years under accounting legislation.
Otherwise, we regularly review our data processing and may delete data if you have not been in contact with us for a long time.
Your Rights
You have the right to:
request access to your personal data
request correction of your personal data
request deletion of your personal data where required by law
object to our processing
request data portability
Your personal data may not be used for direct marketing or profiling if you object.
You may also withdraw consent at any time, for example if you subscribed to our newsletter.
Complaints and Supervisory Authority
If you believe we have handled your personal data incorrectly, you have the right to file a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten).
Cookies
When you use our website, personal data may be collected through cookies, subject to separate consent.
Information stored may include:
device information
operating system
browser version
IP address
pages visited
Contact Us
If you have any questions regarding personal data processing, please contact us:
info@axelsons.se
